PERAN PERPUSTAKAAN STAIN KEDIRI DALAM LAYANAN PEMUSTAKA (Kajian Kualitas Layanan Perpustakaan Berdasarkan Persepsi Pemustaka)

Abstract

The role and function of library in service to its users is to meet the need for information. This study aimed
to evaluate quality of library services based on users perception, to measure level of satisfaction of users to
the State College of Islamic Studies (STAIN) Kediri library services. This quantitative research uses LibQUAL+
survey method by measuring three dimensions : affect of service, information control, and library as place.
Respondents of this study are 257 users of STAIN Kediri Library. Sample are selected by proportionate stratified
random sampling technique.
The results showed that the quality of STAIN Kediri library services, based on the users perception, meet
minimum users expectations. Based on the level of satisfaction, the library services meet users expectations and
they are quite satisfied with the services of STAIN Kediri Library. The gap between perceptions and expectations
indicate that the users are quite satisfied with the services and the quality of STAIN Kediri Library services are
within the zone of tolerance an area that lies between the minimum expectation and ideal expectation of library
services quality.