IMPLICATIONS OF HEALTHCARE SYSTEM IN SINGAPORE AND MALAYSIA AS INTERESTING LESSONS TOWARDS PRIMARY SERVICE INNOVATION FOR INDONESIA

Annisa Purwatiningsih; Asih Widi Lestari; Lisa Dhuhaniyati

doi:10.30762/asketik.v6i1.185

Authors

Annisa Purwatiningsih Universitas Tribhuwana Tunggadewi Malang, Indonesia.
Asih Widi Lestari Univercity of Tribhuwana Tunggadewi Malang ,Indonesia
Lisa Dhuhaniyati Doctor Clinic in Probolinggo

DOI:

https://doi.org/10.30762/asketik.v6i1.185

Keywords:

Excellent Service, Health Care System, Quality of Hospital Services

Abstract

Excellent service of health become a necessity for the community, even as a promising business opportunity today. Hospitals in Indonesia and hospitals abroad are competing to provide the best service for their patients. The comparison of the health care system and the quality of medical services in Indonesia is very different from that of Singapore and Malaysia. So that many patients from Indonesia go to Singapore and Malaysia for treatment. The causative factor is the perception of hospital services, medical personnel, doctors, and the quality of hospital services.Service innovation becomes excellent service that changes from time to time, lifestyle and life expectancy, so that the Quality Adjusted Life Year approach becomes the focus of prime quality health outcomes.

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